Refund policy
Important Information:
- 30 days to initiate returns.
- 7 days to process refunds.
- No restocking fees.
The customer pays return shipping fees.
You have the right to return your order within 30 days of receipt. Please ensure the returned items meet the following criteria:
Items must show no signs of use.
Items must be unwashed.
Items must have original tags attached.
You can try the items and decide if they are not what you wanted, but please make sure they remain in original, unused condition.
Return Process:
If your items meet the return criteria mentioned above, you can start your return process by contacting info@snoozyy.com. Our customer support team will guide you through the next steps and provide all the necessary information, including the return address.
Please securely pack your items and use a delivery service with tracking when sending them back to us. Make sure to share the tracking code with our customer support to prevent your return from getting lost.
Cancellations:
You may cancel your order within 8 hours from placing the order. Please email us at info@snoozyy.com with your order number. If you miss the 8-hour window and your package is already on its way, you can still return the item after it arrives.
Delayed Orders:
If your order has exceeded the maximum processing and dispatch time but still hasn't arrived, don't worry. Please allow up to 2 additional days and use your tracking code to check the status. If your parcel still hasn't arrived, contact us with your order number and we'll assist you.
Damaged or Wrong Items:
If your package arrives damaged or contains the wrong items, please immediately take a photo of the items and the damages. Send the photo to info@snoozyy.com along with your order number so we can resolve the issue. Please note that return shipping fees will be the customer's responsibility.
Unclaimed or Refused Parcels:
If a parcel is not accepted or not collected from the post office, it will be automatically returned to our warehouse. In such cases, we reserve the right to deduct a fee of $25 from the refund amount.
Contact:
- Email: info@snoozyy.com
- Business Hours: Monday - Friday: 09:00-17:00
- Business Address: SG MEDIA AGENCY LLC, 30 N Gould St Ste R, Sheridan WY 82801
- Trade name: Snoozyy by SG MEDIA AGENCY LLC
- Phone number: +12512805138